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Intra-day report

edited Apr 22, 2016 2:42PM in Reporting & Analytics for B2C Service 2 comments

Content

Hi all, it may be that this is simply due to terminology between our old system and RightNow being different but can anyone tell me if there is a report(s) that will enable me to determine: webchat volumes/SLA within an intra-day report – 15 min. interval

Many thanks

DQ

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Service Cloud
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