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Can we have a single report to export all the chat attributes

edited Apr 29, 2016 9:22AM in Reporting & Analytics for B2C Service

Content

Hi,

We are currently in the process of migrating the chat solution from ATG to Oracle Service Cloud. Have attached the data dictionary for the existing ATG solution. Wanted to check if we can have a single report to export all the chat attributes. We need to get the data into our tables and then proceed with the lead creation if the customer has been marked as a Sales-Lead by the agent. Also wanted to check if there was any existing document which might be helpful for the project.

Thanks,
Vignesh

Version

Service Cloud
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