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Answers Not Used - Analytics Cookbook Recipe

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edited Apr 29, 2020 5:17PM in Reporting & Analytics for B2C Service 1 comment

Content

 

 

Answers Not Used

 

 

 

 

With Starters and desert

 

 

 

 

Author: Dietrik

KPN Consulting

 

 

 

 

Difficulty rating:   (Intermediate)

 

 

 

 

Target persona: Content Manager

 

 

 

 

Ingredients:

 

 

 

 

4 Total Reports (all included in this recipe)

 

 

 

 

22 Columns using formulas (14 sum(),& date_group())

 

 

 

 

1 Alert Schedule

 

 

 

 

3 Outer Joins

 

 

 

 

2 Group Filters

 

 

 

 

1 Report Link

 

 

 

 

Filter To Taste

 

 

 

 

Overall description/purpose: Content Managers like to have a good overview of their popular, most used answers and what their customers are searching for. There are a lot of reports giving statistics on the answers usage especially using the Actionable Knowledge Foundation reports. Answers with bad ratings or a low numbers of hits can be easily seen. But what about the answers that are never viewed and do not show up in any report?  The courses in this recipe show a number of reporting features as well a number of different answers rating items.

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