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Reports showing origin of syndicated widget OR inventory of sites that have code

Received Response
edited Apr 27, 2016 4:36PM in Reporting & Analytics for B2C Service 2 comments


Is there a report that shows what URLS are "referrals" using the syndicated chat widget?

I see the reports posted in the documentation but they don't know the page of origin.

The following standard reports are available for the ProactiveChat widget. They can be found in the Reports explorer under Public Reports > Service > Chat Reports > Proactive Chat.

Proactive Chat Offer Statistics—Shows the number of site visits, proactive chat invitations, and accepted, declined, refused, and ignored chat invitations.
Proactive Chat Summary Statistics—Shows the number of chat requests resulting from a proactive chat invitation and the number of chat sessions that were deflected, abandoned, and accepted (with and without agent interaction).

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