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Incident Reporting Design

edited May 18, 2016 4:59PM in Reporting & Analytics for B2C Service 2 comments

Content

I am trying to create a report that will pull if there are multiple incidents from a particular contacts email address. Our customers will email in multiple times about the same issue so I need a report that can pull all unresolved, updated and solved incidents from a particular contacts email address. Is there a way to do this? I would like to be able to open the incidents from the report as well so that they can be solved out from the report.

Version

Oracle Service Cloud
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