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Need to add exceptions to dashboard reports

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edited May 19, 2016 1:51AM in Reporting & Analytics for B2C Service 3 comments

Content

Need to add exceptions to dashboard reports to give a visual indication as to where a request is in relation to its estimated resolution time (SLA)

The requirements are below:

  • If 0-50% of the SLA has expired, show case as green
  • If 50-90% of the SLA has expired, show case as amber
  • If 90%+ of the SLA has expired, show case as red
  • If 100%+ of the SLA has expired, display red flag

Please help me how to add this SLA's exceptions.

Thanks in advance

Regards,

Ramesh Kandula

Version

Nov-2015

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