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report with indicator calculated from several area

edited May 19, 2016 8:27AM in Reporting & Analytics for B2C Service 1 comment

Content

Hello 

 

is it possible to define a report which represent  by contact some indicator calculated from several objects as

# incident open,  # incident Web , # incident Chat, # incident email, # Sms outbound,  # call outbound and # call inbound.

nb:# Sms outbound,  # call outbound and # call inbound are created in a custom object by Add-in to integrate with our CTI

thank in advance

 

Version

Service Cloud
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