You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

report with indicator calculated from several area

Received Response
23
Views
1
Comments
edited May 19, 2016 8:27AM in Reporting & Analytics for B2C Service 1 comment

Content

Hello 

 

is it possible to define a report which represent  by contact some indicator calculated from several objects as

# incident open,  # incident Web , # incident Chat, # incident email, # Sms outbound,  # call outbound and # call inbound.

nb:# Sms outbound,  # call outbound and # call inbound are created in a custom object by Add-in to integrate with our CTI

thank in advance

 

Version

Service Cloud

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!