Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Closed and Created incidents report — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Closed and Created incidents report

Received Response
26
Views
5
Comments
edited May 22, 2016 11:29AM in Reporting & Analytics for B2C Service 5 comments

Content

Hi Gurus,

We want to show the report on last 3 months, how many is created on particular month and how many closed on particular month. 

I have used 

date_group(incidents.created,'YYYY-MM') function in one column

count(incidents.created) function in one column

count(incidents.closed) function in one column

What should be the filter condition?

We want to know the number of incidents closed on particular month regardless of creation month. I could not use created field in my filter.

Thanks,

Mohan

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!