Report on chat button visibility

Content

Hi colleagues, 

My company will be using web chat and deploying a dynamic chat request button on our website. The button will disappear from customer view when we have no agents available. I am trying to find or develop a report that will tell me how often the button is not visible during a given period. I haven't been able to find a standard report that will give this information: is there one and, of not, is it possible to determine when the button has disappeared?

Many thanks for any help and advice.

David Q

 

 

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Service Cloud