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Report on companies submitting tickets

edited Jun 8, 2016 6:07PM in Reporting & Analytics for B2C Service 3 comments

Content

Afternoon everyone,

I've loaded over a thousand new orgs into RN, all of which are associated with one company (Hierarchy). Now that said companies are submitting tickets I need to report on them. I thought it would be easy but I can't seem to figure this out. The attached image shows what I have set up on my report at this level "Grid Report\Child Orgs\Incidents".

When I open my report I click the total number of incidents which brings me to my report which only contains two columns... "Organization Hierarchy - Level 2" and Count. If a ticket was not submitted under or by one of these thousands of clients I uploaded but was submitted by this larger client (CLIENT A), the ticket would show up as "No Value".

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