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How to get a report on missed chats?

edited Jun 9, 2016 1:01PM in Reporting & Analytics for B2C Service 4 comments

Content

Hi,

I have a requirement to get the data for missed chats. I can see that interaction_segment_events.event_id has got values like "Declined", "Abandoned", "Abandoned after Assigned"... and so on. I was able to pull out a report for Abandoned interactions in a similar way. But for missed interactions, I am not able to figure out on how to pull the report. Any assistance in this regard would be really helpful.

Thanks,
Vignesh

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