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Identifying a knowledge base report

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edited Jun 14, 2016 9:00AM in Reporting & Analytics for B2C Service 2 comments

Content

Hi Colleagues,

I am trying to identify am out-of-the-box report that will show by individual agent usage of the knowledge base.

Also, is there a report available of an audit log report showing an overview of usage.

I am fairly confident that these will be out-of-the-box but just can't find them.

Any help is appreciated.

DQ

 

 

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Service Cloud

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