You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to detect a BOT attack and identify IP addresses

Received Response
24
Views
8
Comments
edited Jun 14, 2016 2:00PM in Reporting & Analytics for B2C Service 8 comments

Content

In May 2016 I noticed an increase in visitor actions/visits when I ran my Service Summary report, ID:36.  Oracle technical support responded to my service request and identified that we were hit by a BOT from a Russian IP address. 

How do I identify this activity myself and what report do I run to filter out these IP addresses once identified? Oracle said I cannot do this via analytics and wants me to contact OCS.

Any suggestions out there from someone experiencing the same issue?

Thank you.

Denise

Version

Service cloud November 2015
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!