You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to detect a BOT attack and identify IP addresses

Received Response
23
Views
8
Comments
edited Jun 14, 2016 2:00PM in Reporting & Analytics for B2C Service 8 comments

Content

In May 2016 I noticed an increase in visitor actions/visits when I ran my Service Summary report, ID:36.  Oracle technical support responded to my service request and identified that we were hit by a BOT from a Russian IP address. 

How do I identify this activity myself and what report do I run to filter out these IP addresses once identified? Oracle said I cannot do this via analytics and wants me to contact OCS.

Any suggestions out there from someone experiencing the same issue?

Thank you.

Denise

Version

Service cloud November 2015

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!