What's new in Customer Journeys?

Connect and learn more! ×
How to determine the maximum number of customers that were waiting in the chat queue for a given... — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to determine the maximum number of customers that were waiting in the chat queue for a given...

Question
37
Views
0
Comments

Content

Hello,

A client has asked for a report that includes a metric for the maximum number of customers that were waiting in the chat queue for a given date/time range. They recognize that all customers will technically be waiting for a period of time before they are engaged but they are trying to identify for given date range of 'chats.requested', what is the highest number of customers that were waiting for a chat to be accepted.

I attempted to get the value via the expression 'max(chat_queue_stats.cur_users_waiting)' but that is not returning an appropriate value. How else could I obtain their desired value?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!