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System Solved Incident Report — Cloud Customer Connect
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System Solved Incident Report

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edited Jul 1, 2016 4:39PM in Reporting & Analytics for B2C Service 1 comment

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Is there a report in existence or a good one to modify that will pull all incidents solved by the system? For example the system changes a status to solved due to not receiving  a response from the customer is there a way to track when this is happening?

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