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Escalation task report

edited Jul 12, 2016 4:55AM in Reporting & Analytics for B2C Service 1 comment

Content

Hi All,

I have a requirement to create a report which shows all the tasks which are going to be escalated.

In the search level,I need to enter the value in minutes and it shows all the records.For Ex., In search report,If I give 15 minutes,then it should show all the task records which are going to be escalated in 15 minutes.

Kindly give some idea to achieve this?

Thanks,

Muthu

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