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Calculating Month over Month Percentage Change

edited Aug 1, 2016 2:55PM in Reporting & Analytics for B2C Service 9 comments

Content

Hi, I'm looking to find the function in Oracle Service Cloud that can calculate percentage change between a month and its previous month.

As shown in the attached screenshot, I have two columns: fiscal month and incident volume. I want to add a third column that gives me the MoM %Change in incident volume. Does anyone know if Oracle has this function already or how to code?

Thank you very much for your help!

Jane

Version

Service Cloud
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