Transactional Survey Reporting - contact records

Content

The question is two fold.

Our organization uses a one way API to push data from our product into the Service Cloud, this API push creates a new contact within our service cloud environment.   We also allow our agents to create new contact records for new users yet to be created in our product environment.

Question one-

We are looking to report customer satisfaction by user based upon the length of use of our product. To aid us, we added the field: contacts.created in order to our report.  I've attached a word doc that lists all the table joins.  It looks "to me" that the contacts table is joined correctly.