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Create report on top answers viewed based on public portal keyword searches

edited Aug 9, 2016 1:21PM in Reporting & Analytics for B2C Service 1 comment

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Hi, I'm new to reporting and I need to create a report that generates a list of top viewed answers in our knowledge base based on keywords members of the public have used to search for answers on our public facing portal (public articles accessed via: http://support.britishlegion.org.uk/). I can see from the keyword search report that the system creates keyword phrases and stems, so I need to create this report based on specific keywords used within a phrase/stem (as I wouldn't know the whole phrase).

I've tried searching through the existing standard reports but I cannot find which report I should use and which fields and filters I need to use.

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