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Report on Emails Solved by Agents with No Response Sent

edited Aug 10, 2016 9:30PM in Reporting & Analytics for B2C Service 1 comment

Content

I'm trying to create a report that shows incidents solved in our email queues by agents where no response was sent. I've tried altering some of the FCRR reports, but I keep getting 0 results, and I know this is happening. Any suggestions would be appreciated.

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