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BFB PDF is not getting generated for one of the BFB customer

in Receivables & Collections 2 comments

PROD Environment - The customer contact and BFB setups are in place, but the pdf is not getting generated for the customer 6155021.

Business tried to run the print draft balance forward bill, the process got succeeded but Deliver balance forward bill went into warning and the subprocess ended up with error.

Testing Environment - We have tested the same scenario in lower instance, even though if we have eligible transaction to pickup for this customer the print detailed balance forward bill: Subprocess is not getting triggered for this particular customer.

Could anyone please assist why the PDF is not getting generated in PROD environment?

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