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Report stopped working due to amount of data.

edited Jul 17, 2017 4:35PM in Reporting & Analytics for B2C Service 9 comments

Content

Hi,

I have a problem with one of our scheduled reports. It is supposed to show aggregate of all agent achievements in monthly intervals for the last 6 months This used to work until about 4 weeks ago (we did not change anything since), but lately it stopped delivering the report with the error:

"Unable to deliver scheduled report: Executing view query failed.

Query processes too much data - add filters to limit the query or remove tables that are not required."

Normally, I understand why - it says it in the error message - the amount of data, however I am wondering how come this was not a problem before (we have been using RightNowfor about 4 yrs now and the report used to come as scheduled, once a week until 12/06/2017 (that is the last one that was sent)?

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