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Use decode in Filters

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Hello,

I've created report when I replaced Source Hierarchy values with more 'readable' names using decode option, ex. 'Techmail - Service Mailbox' is shown as 'EMail'.

I would like to add filter for these values but I'm not able to change those names in the same way. Can it be done in any way?

Additionally - can I change the way that filter looks? I'd like it to look like for channelID filter (I cannot use it instead of Source Hierarchy becouse it has no value for Incident Editor source).

 

Regards,

Wojciech

 

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