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'Keyword trend' for incidents

edited Jul 21, 2017 5:29PM in Reporting & Analytics for B2C Service

Content

Hi,

I'm more familiar with answers than incidents... for answers we use a fantastic report from the Cookbook to show keyword trends. I'd love to build something similar for incidents - I'm sure someone out there has done so already...

I basically would want to see the top phrases used in incidents created via Ask a Question each day/week. Has anyone built a similar report they could share? Or point me in the right direction for building one?

Thank you

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Feb 17
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