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Received Response
edited Sep 8, 2012 5:05PM in Reporting & Analytics for B2C Service 6 comments


I'm always getting the REPORT_ERROR_VIEWS_ENGINE error when I'm running analytics report using a RightNowSyncPortClient from my application on C#.NET. I have checked the following:

~ the ClientInfoHeader

~ the report 'limit'

~ the report 'start'

~ the AnalyticsReportFilters

~ ensured that the report filters' Names, Operators and Default Values comply to my application's requirements

~ on debugging, at runtime, the filters DO have their Values and Operators as expected


Some more points:

~ the report with its Filters runs fine on RightNow and NOT through my application on C#.NET

~ weirdly enough, my application gives perfect results when I run it on my test interface of RightNow. ( I possess two RightNow interfaces -- one for testing and the other for, you know). mentioning this, I want to mention that I Exported the successfulanswergiving Report from test interface to my other interface and still cross-checked -- both reports were the same, and fine. Just that the test one made me happy and the other one made me stay awake till late in the night.

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