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Ticket Report - Tickets by Contact

edited Jul 25, 2017 2:09PM in Reporting & Analytics for B2C Service 3 comments

Content

Hello,

    I am in need of creating a report for a client in which they want to know who is submitting the tickets. So basicaly I need to just have a report where...

Contact   Org Name     Inicident #

John        Acme           161000-00000

Sara

I already have an incident report however when using the incident filters "Contact ID" and Contact SmartSense, those do not work, they just spit out a number. I need the name of the person who submitted the ticket.

Perhaps I'm looking in the wrong dataset? Anyone know which filter I should be using?

Thanks!

Version

Service Cloud
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