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Creatiing a report that show if the incident and Knowledge base

edited Aug 10, 2017 3:41PM in Reporting & Analytics for B2C Service 2 comments

Content

I am creating a report based on Incident table and Account table filtered by queue. Also shows if incident was escalated and to which queue. The trouble I am having is reporting on if an incident's response has an article attached I want to count. Same way with if the incident does not have an article attached.  I have tried user_trans.type='Answer Link Attached' with both count distinct and count.  The number I get back do not match.

Thanks all!

Version

Feb 2017
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