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Finding status incident at a particular time

edited Aug 16, 2017 3:11PM in Reporting & Analytics for B2C Service 2 comments

Content

Hi,

I have created a report where incidents join onto transactions so I can see what status a incident was (please see attached).

My question is given a date as a filter, how would I bring back a number to say X incidents had a status Y at date Z. In the example I had 5 incidents. Let's say I wanted to know the above for the date 20/04/2017 I could see

  • Resolved at Tier 2 = 3
  • Resolved at Tier 1 = 1
  • New = 1

However if I passed the date 01/08/2017 I would have

  • Resolved at Tier 1 = 2
  • Resolved at Tier 2 = 3

Something like showing the maximum date for a given reference?

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