Auto-Routing for On-Call Technicians with automatic route activation

Summary:

We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service.

Current Understanding:

When an on-call technician has both a regular shift and an on-call shift, auto-routing will only assign activities to them if they have manually activated their route during the on-call shift. Here’s an example:

• A technician has a regular shift and an on-call shift.
• For routing to assign work during the on-call shift, the technician must manually end their regular shift and activate their route for the on-call shift.

However, this manual activation/deactivation can be cumbersome, especially during weekends when technicians may forget to activate their route at the start of their on-call shift.