You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Automatically print or forward incidents from a report

edited Aug 24, 2017 4:08PM in Reporting & Analytics for B2C Service 9 comments

Content

I have a simple report that returns incidents assigned to a specific exit category. Is it possible for Oracle Service Cloud to:

1) run this report at 5pm ET on weekdays, returning incidents with any status from the last 24 hours (I already know how to do this step)

2) send the full incident threads from this report to a supervisor, either as individual forwards or a batch email/PDF

Currently I am just doing this manually, ie run the report, select all incidents, forward. Thanks in advance for your help!

Version

Service Cloud
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!