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IP Address of chat customer in real time report

edited Aug 23, 2017 4:19PM in Reporting & Analytics for B2C Service 2 comments

Content

For the Chat tables in Oracle, there are several real time and several historical tables. The IP address of the person chatting with our agent is available to the agent in real time and we have it in our workspace.  But I have a request for a supervisor to have a real time report where they see the IP address of current chats.  But when I went to create that, I found that the IP address is not available in the real time tables.  I'm not having any luck joining the chats and the chats_rt tables to get this info

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