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Live Chat Stats for a TV Dashboard

edited Aug 25, 2017 12:47PM in Reporting & Analytics for B2C Service 3 comments

Content

Does anyone or has anyone built a live or within XX amount of mins dashboard that gives 1 line showing the total of all chat groups.

I have totals by queue but cant seem to get this to just show up like the example below.

We use Avaya for our phones and I want to create a simple quick glance view for Oracle chat queue stats.

Todays Chats

Agents available

Total Chats Completed

Total Abandoned

% Abandoned

265

6

260

15

%

 

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