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Report of Incidents by Hour / Queue / Status

edited Aug 25, 2017 1:52PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi - I wonder if anyone can point me in the right direction for solving this report request that I have been given: "A report by hour of how many incidents are in our queues and what status they are in. i.e. for a specified queue in a specified time period, the report would show the number of incidents in each status, each hour during that time period."

Thanks, David

 

 

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