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Advanced Analytics w/ BI/Data Visualization for OSvC - Analytics Cookbook Recipe

edited Apr 29, 2020 5:12PM in Reporting & Analytics for B2C Service 4 comments

Content

Advanced Analytics for Oracle Service Cloud via BI/DV Accelerators

The adoption of business analytics across enterprises has seen a paradigm change over the past few years. Enterprise application customers are constantly looking to gain actionable insights from their transactional data, in a timely manner. This includes operational reporting, self-service data exploration and enterprise wide business analytics, to be consumed across desktop and mobile applications.

To complement the deep transactional reporting already available in Oracle Service Cloud with extended insights, two new analytic accelerators are now available using the Oracle Data Visualization (DV) and Oracle BI Cloud Service (BICS) products.  Both accelerators come with live connectivity to your Service Cloud environment for immediate access to these insights.  This includes powerful self-service data visualization capabilities to make spotting trends easier, cross pillar reporting, advanced trending, and much more.

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