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Can you customize the list of items when you right click within a report?

edited Sep 13, 2017 6:05PM in Reporting & Analytics for B2C Service 2 comments

Content

Is it possible to hide or add an option when your right click within a report that lists incidents? We need to be able to hide Forward from this list and am unable to find any information on if we can customize this. The only place we want analysts to be able to Forward an incident is when they have a case workspace open.

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