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Report on incident rules that have been triggered — Cloud Customer Connect
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Report on incident rules that have been triggered

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edited Oct 29, 2011 4:54PM in Reporting & Analytics for B2C Service 3 comments

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Is there a report or has anyone built a report based on a specific incident rule to see how often it has been triggered? Ideally, I'd like to have the report work like this - parameters are the rule name and date range and the report would display the number of times when an incident was created and when no incident was created. This is like a rule effectiveness report and will give you an idea of the effectiveness of a specific rule.

 

thanks

Nik

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