Chat Origins with Engagement Engine - Analytics Cookbook Recipe

Content

 

 

 

 

 

 

Chat Origins with Engagement Engine

 

 

 

 

Report on detailed sources of syndicated chats

 

 

 

 

 

 

 

 

 

Author: Simon Kilgarriff

 

 

 

 

Difficulty rating: (Beginner)

 

 

 

 

Target persona: Anyone creating reports or segments

 

 

 

 

Ingredients:

 

 

 

 

1 Tables 

 

 

 

 

2 Columns

 

 

 

 

2 Filters - one fixed, one run-time

 

 

 

 

1 function - count(*)

 

 

 

 

1 text incident custom field

 

 

 

 

An action in the Engagement Engine rule which triggers the chat(s)

 

 

 

 

Optional: If using the chat_launch page, you would likely want to add the incident custom field as a hidden field as part of the webform.  If you go straight to the chat_landing page from the widget, then this is not necessary.

 

 

 

 

Overall description/purpose: