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Conditional Chat Link Availability

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edited Nov 10, 2017 10:07PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi,

we have multiple syndicated conditional chat widgets  and i'd like to get stats for each widget/link availability (Impressions, active links, and links clicked) - is there a way to get this information? we are using engagement engine.

I looked at the OOTB report "Conditional chat link stats" but that doesn't provide the drill down per widget (it only has widget_type, but wish it had widget_id parameter as well).

 

Version

Service Cloud Aug 2017

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