You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Conditional Chat Link Availability

Received Response
24
Views
3
Comments
edited Nov 10, 2017 10:07PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi,

we have multiple syndicated conditional chat widgets  and i'd like to get stats for each widget/link availability (Impressions, active links, and links clicked) - is there a way to get this information? we are using engagement engine.

I looked at the OOTB report "Conditional chat link stats" but that doesn't provide the drill down per widget (it only has widget_type, but wish it had widget_id parameter as well).

 

Version

Service Cloud Aug 2017
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!