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Queue interactions count in ticket

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edited Nov 17, 2017 11:27AM in Reporting & Analytics for B2C Service 1 comment

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I would like to know how to create a report that counts all the incidents that a queue has had any action, be it resolving, responding, and transferring to another queue.

Today the reports that we have account the incidents that are currently in the queue, I need to know all the tickets that the queue had a participation.

Thank you

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