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Wrong Language Reported

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edited Dec 6, 2017 12:23PM in Reporting & Analytics for B2C Service 15 comments

Content

I wonder if anyone came across this situation?

I have an incident (email) that has both the Incident Language and Contact Language set to Danish, but when I run a report it says the Language is English.

I have attached a screenshot of the incident fields and the report result.

The fields I tried in the report are:

contacts.c$contactlanguage

incidents.lang_id

and even tried with languages.lang_id

Any idea why this is happening?

 

Many Thanks

 

Pavol

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