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Reporting on Incidents that were Saved with no Actual Changes

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edited Dec 7, 2017 3:02PM in Reporting & Analytics for B2C Service 4 comments

Content

Reporting when an Agent opens an existing incident for viewing and then saves it without making any kind of changes.  It appears when this happens, the user_trans.type is captured as an EDIT.  Any thoughts?  

Thanks,

Joe

 

Version

FEB 2016

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