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Possible to query an incident thread type (ie. private note) to contain a specific keyword (ie....

Accepted answer
edited Dec 7, 2017 5:50PM in Reporting & Analytics for B2C Service 7 comments


I'm looking to create a report that displays only incidents that contain a specific word in a private note. I'm having no problem displaying incidents that both contain a private note and have the specific keyword located somewhere in the thread but I can't get it to only show that keyword inside a private note. Any ideas?

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