Audio Alert on Reports (Exceptions)
Is it possible to have an exception give an audio alert? In my case, I was asked if we can provide one for a report we use for Live Chat Monitoring.
Basically, we would like the report to make a sound when an exception is met (i.e. when a chat is waiting for a specific time).
I hoped this would be possible through an Exception, but there is only a visual alert (flag, color...) possible as far as I can see.
Anyone came across similar requirement and has a solution?