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Audio Alert on Reports (Exceptions)

Accepted answer
edited Dec 11, 2017 1:07PM in Reporting & Analytics for B2C Service 7 comments




Is it possible to have an exception give an audio alert? In my case, I was asked if we can provide one for a report we use for Live Chat Monitoring.

Basically, we would like the report to make a sound when an exception is met (i.e. when a chat is waiting for a specific time).

I hoped this would be possible through an Exception, but there is only a visual alert (flag, color...) possible as far as I can see.

Anyone came across similar requirement and has a solution?


Many Thanks



Service Cloud Nov. 2016

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