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How to report on Historic Queue stats.?

Received Response
edited Dec 15, 2017 3:30PM in Reporting & Analytics for B2C Service 3 comments


I have a report that shows the number of open incidents in all queues (attached). I would like to get the same report to show me the same data but at a specific time and date, e.g. at 14:00 yesterday.

Any pointers on how I can go about this?

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