You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Response Interval and Resolution Interval

Received Response
edited Jan 2, 2018 3:25PM in Reporting & Analytics for B2C Service 1 comment


I am just checking Response Interval and Resolution on the Incidents Outside Thresholds report. It is appearing as negative as in the attached snapshot. It is almost same values for the incident created yesterday and created today. Kindly, can i know please how this is calculated?


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!