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Response Interval and Resolution Interval

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edited Jan 2, 2018 3:25PM in Reporting & Analytics for B2C Service 1 comment

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I am just checking Response Interval and Resolution on the Incidents Outside Thresholds report. It is appearing as negative as in the attached snapshot. It is almost same values for the incident created yesterday and created today. Kindly, can i know please how this is calculated?

 

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