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Industry Standard for Searches per Answer Viewed?

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edited Jan 2, 2018 10:54PM in Reporting & Analytics for B2C Service 8 comments

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Hello - Is there an industry standard for the measure of effort it takes a customer to find an answer on our portal? Is 100% ideal since the user does a search and find the answer they need? Thanks for your insight.


Faye

Version

Service Cloud; Customer Portal, KnowledgeFoundation

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