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Scheduled report only had 10,000 record

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edited Jan 9, 2018 3:10PM in Reporting & Analytics for B2C Service 2 comments

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Hello All, This is the first question on this forum as i am kind of new to Oracle Right Now CRM.

i scheduled a report and i was successful in doing it however the excel attachment had only 10,000 records in it but the actual report has 36,000 records. How can i overcome this limitation. Is it true that you can only schedule 10,000k records only when you schedule a report. Please advise. Thanks Maitre 

steps;

edited the report

clicked scheduling

selected the schedule 

clicked on "use custom" and then changed the limit to 50k records but still no luck

when i received the scheduled report i still got 10k records

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