You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Proper use of count function on reports

edited Jan 11, 2018 7:47PM in Reporting & Analytics for B2C Service 8 comments

Content

I'm facing a problem while building a report. I'm trying to count the total number of chat session a client had with us. This is the report:

I tried to create a column counting the number of distinct chat IDs and added a Total calculation on this column:

The problem is that it's counting the Total for every chat message line.
So I tried to group this column but the Total calculation disappeared:

How can I achieve what I'm trying to do?

 

 

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!