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Chats report

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edited Jan 12, 2018 4:48PM in Reporting & Analytics for B2C Service 1 comment

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Is there a report that shows for hours of the day how many agents were online vs. how many chats were active vs. how many chats were on hold?

if it does not exist, how can I generate these 3 columns in a completely new report?

(I already know how to do the group by time of day)

Version

Service Cloud.

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