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Alert for Abandoned Chats

Accepted answer
edited Jan 17, 2018 9:47AM in Reporting & Analytics for B2C Service 3 comments



I was wondering whether somebody has done anything similar. I have a request to create an Alert every time a chat goes abandoned from a specific queue. The Alert should contain the email address of the customer who was abandoned.

The reason for this is to allow pro-active contacting of such a customer in as short time as possible.

I get that I will not be able to use the real time chat tables, but I don't mind if there is an up to 15 mins delay.

I have a report that shows abandoned chats, and am hoping to be able to add the Alert through an exception.

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