Alert for Abandoned Chats
I was wondering whether somebody has done anything similar. I have a request to create an Alert every time a chat goes abandoned from a specific queue. The Alert should contain the email address of the customer who was abandoned.
The reason for this is to allow pro-active contacting of such a customer in as short time as possible.
I get that I will not be able to use the real time chat tables, but I don't mind if there is an up to 15 mins delay.
I have a report that shows abandoned chats, and am hoping to be able to add the Alert through an exception.